The Interview Guide
When we want to know more than the boxes and circles on a survey can reveal, we turn to the open-ended interview. Thoughtfully designed and skillfully delivered, interviews generate an infinite possibility of responses—more than we ever thought to ask. By its nature, the interview is a fluid process. But, not unlike surveys, interviews require pre-designed questions to steer the …
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Listening Competence
Those of you who regularly follow my blog know that I have a thing for listening. I believe good listening is fundamental to good qualitative work. The January-April 2012 edition of The International Journal of Listening includes research on the validation of the Ford, Wolvin, Chung Listening Competence Scale (Mickelson, W.T and Welch, S.A., pp. 29-39). The research was inconclusive …
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