Capability

 Sample Projects
 Testimonials
Sample Projects


"Susan does whatever she does with rigor, dedication, integrity, and sensitivity. She's shown me what a huge difference that can make to the fate of any grant-funded project." --Ken Terao, JBS International

 

Focus Group Projects

Community Health Assessment

  • Study Participants: Low-income, vulnerable populations
  • Use: Develop a three year plan to bridge gaps in health services

As part of a broader set of quality measures, Providence Health and Services in Portland Oregon conducts a mixed-method, multiple stakeholder assessment every three years to evaluate the effectiveness of their services and identify unmet needs. The assessment includes community interviews with key officials, an employee survey, and a direct mail survey to patients. But because Providence realized that a crucial step towards building responsive solutions for vulnerable populations is to engage them in in-depth discussions, they  added a series of focus groups with vulnerable populations to their 2010 tri-annual assessment. I was hired to design and conduct the focus groups; two in Yamhill County with migrant farm workers, two in Clatsop County with unemployed, uninsured adults, and two in Portland with African American individuals. See the Yamhill report.

Team Base Primary Care

  • Study Participants: Community Health Center patients (Anglo, Latino/Latina, Russian, African American, Vietnamese)
  • Use: Improve patient experience with team members and health outcomes
The Multnomah County (Oregon) community health clinics pride themselves on providing high quality, patient-centered care despite the fact that most patients pay little or nothing for their care. The majority are classified as "working poor," i.e. not poor enough to qualify for Medicaid but not insurable through an employer. Many are also recent immigrants. About a year after instituting health care teams county-wide, community health administrators decided to test the assumption that patients receive more effective and compassionate care when they consistently see a team of individuals that work together for their benefit. To do that, they hired me to conduct a series of ten focus groups with a total of 75 patients in five county locations. Quality improvement teams are using focus group findings to optimize health care teams in response to patient feedback. 

Over Regulation and Legal Fear in Public Schools

  • Study Participants: Teachers; principals; school superintendents
  • Use: Re-write educational laws and policies

Teachers and school administrators are increasingly overburdened by laws, regulations, and legal fears. A 2006 Common Good Colorado (CGC) poll of Colorado school executives revealed that school administrators feel overly burdened by the amount of time they spend on local, state, and federal compliance, and that the decisions made in their districts are frequently influenced by litigation. Fear and compliance, rather than personal responsibility, professional discretion, and genuine accountability govern school hallways. CGC felt that a crucial first step toward building long term solutions for Colorado's schools involved the engagement of front line educators in an in-depth discussion of how government policies, bureaucracy, and legal fear shape their everyday experiences in the classroom. They hired me to conduct a series of twelve focus groups - six with teachers, six with administrators - to harvest stories and recommendations from diverse groups of educators all over the state. CGC has distributed the summary findings to members of the Colorado State Legislature for use in crafting new and reasonable statewide policies. See the report.

 Inadequate Weight Gain During Pregnancy 

  • Study Participants: Pregnant women - low income and middle class
  • Use: Develop a social marketing campaign targeting weight gain in pregnant women

The Women's Health Section of the Colorado Department of Health and Environment discovered that the number one cause of infant mortality in their state was low birth weight babies. They also knew there was one major way to address that problem - getting pregnant women to gain adequate amounts of weight during pregnancy. In a society where food is plentiful, they didn't  understand why that wasn't happening so they decided to conduct focus groups with women of different socioeconomic strata to find out. The focus groups I conducted unraveled several underlying issues to this complex problem and gave the Women's Health Section the information they needed to develop informational materials and public service announcements for a statewide social marketing campaign. See the report.

Workplace Inclusiveness

  • Study Participants: Engineers, technicians, inspectors, laborers, environmentalists, administrative assistants
  • Use: Improve tolerance for diversity in the workplace

Although many of us say we embrace diversity, people unknowingly hold an assortment of stereotypical beliefs about other people. Researchers refer to these as implicit biases and say they can be as damaging as explicit biases, i.e. the ones we are aware of. I conducted a focus group study with the City of Portland Bureau of Environmental Services (Oregon) to explore the existence of subtle workplace biases within the Bureau. Findings were used to inform the work of the Bureau's Diversity Committee in their efforts to infuse the workplace with a culture where all would feel included despite their gender, race, age, education, or job classification.

End-of-Life Care in Hospice Patients

  • Study Participants: Nurses, chaplains, social workers, nurse aides
  • Use: Understand and address different approaches to end of life care by different practitioners

The medical director at Hospice of Metro Denver (Colorado) sensed there was inconsistency in the way hospice practitioners approached the evaluation and management of behavioral and cognitive changes near death, and decided to conduct an examination of these practices at his facility. He had four core questions: 1) How do hospice practitioners evaluate and manage patients with behavioral and cognitive changes? 2) How comfortable (skill-wise) are practitioners at managing and assessing patients? 3) What clinical and nonclinical barriers get in the way? 4) What strategies would empower hospice practitioners? The groups we conducted with nurses, social workers, and chaplains provided information used by an internal quality improvement group to design practical tools and policies for guiding hospice practitioners in their support of dying patients through life's final transition.

 

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Case Studies

 Teen Pregnancy Case Management 

  • Study Participants: Young women enrolled in a case management program for pregnant and parenting teens
  • Use: Add a human face to the quantitative data collected on pregnant teens

It is important to remember that not all pregnant teens walk the same path.  Many demonstrate a resiliency and a sense of self-efficacy that manifests despite or, in some cases, because of the odds placed against them.  I was hired by Aurora Teen Pregnancy Prevention Program (Aurora, Colorado) to conduct a comprehensive evaluation of their case management program. The quantitative data we collected was good for describing program activities and outcomes in numeric terms but could not begin to describe the complexities and nuances in the life of a pregnant or parenting teen. To get at the whole story I conducted case studies with five very different young women enrolled in the program, each expressing their own brand of resiliency. See the case study report.

 Electronic Medical Records Implementation

  • Study Participants: Small rural medical practices
  • Use: Understand how best to support small medical practices in installing electronic medical record systems 

The recently approved Health Information Technology for Economic and Clinical Health (HITECH) Act will provide at least $34 billion in electronic health record (EHR) adoption incentive payments to physicians who demonstrate "Meaningful Use" of electronic medical records. The California Health Care Foundation (CHCF) has funded a project which supports the adoption, integration, and "Meaningful Use" of electronic medical records in fifteen small/solo primary care practices in their state. In collaboration with Oregon Health and Science University Department of Medical Informatics, I conducted a series of case studies with eight of the California practices to gain an understanding of the challenges and rewards for solo providers attempting to incorporate electronic systems into their practices. The foundation will use lessons learned to design a replicable model for other small medical practices nationwide. See a summary report and the case study reports.


 In Depth Interviews

Specialized Day Care for Children Born with Disabilities

  • Study Participants: Parents of children born with disabilities
  • Use: Measure outcomes of a transitional day program for severely disabled children

KidStreet is a community-based day center associated with Children's Hospital in Denver that was designed to transition children born with complex medical needs from the hospital setting into the home and community.  Because these children are commonly dependent on medical technology that requires specialized nursing, therapies, and rehabilitative care, a multidisciplinary team of nurses, occupational therapists, physical therapists and speech therapists work together to maximize each child's potential while at the same time equipping family members with the confidence and knowledge to care for their child at home. As part of a comprehensive evaluation, I conducted interviews with 25 parents of KidStreet children to help KidStreet measure their effectiveness from the parents point of view. See the report.  

Volunteers for Rural Seniors Initiative

  • Study participants: Rural community grantees
  • Use: Explore under-utilization of technical assistance funding and program non-continuation

The Volunteers for Rural Seniors Initiative (VRSI), a grant-funded program of The Colorado Trust, was designed to provide volunteer-based services to seniors in rural Colorado to enable them to continue to live in their homes. After the initial three-year funding cycle ended, the 36 VRSI funded communities were offered small sustainability grants to continue on but 15 grantees declined the additional funding. I conducted interviews with the 15 to find out why they decided not to continue.  The following year I conducted interviews with the 21 continuing grantees to uncover reasons for their under-utilization of add-on technical assistance funds. 

WIC Fod Package Transition

  • Study Participants: WIC (Women, Infants and Children) program staff and information systems (IS) staff
  • Use: Improve implementation of future statewide projects

The Oregon WIC food packages program recently underwent the biggest transformation the program has seen in over 30 years. The change was designed to provide WIC families food that better meets the dietary requirements, is more closely matched to key nutrition messages, and is culturally acceptable to a greater number of participants. For the first time since the inception of WIC, vouchers were made available for fresh fruits and vegetables. Implementation of the new statewide program engaged 40 WIC staff--administrators,  educators, marketing and documentation staff--and five information systems staff in an 18-month process. WIC program officials asked me to conduct interviews with 23 of the most involved staff to capture their experiences with the implementation process so lessons learned could be harvested and applied to the implementation of future such projects.

 

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Mixed Methods

Promising Practices for Building an African American Teaching Force

  • Study Participants: Historically Black Colleges and Universities (HBCUs)
  • Use: Catalog the most promising practices for recruiting and retaining African American teacher education students

Education used to be the most popular major for Black college students; today fewer than 7% pursue careers in teaching. The continually declining number of Black teacher graduates only amplifies the already sizable gap between teachers of color and students of color: if every minority who graduated from college today became a teacher, minorities would still be underrepresented. Under a three-year initiative sponsored by the United Negro College Fund and funded by the Annenberg Foundation, ten historically Black colleges and universities (HBCUs) instituted various strategies intended to reverse the decline of the Black teacher population. Interventions varied widely from the institution of cohort support groups for incoming students to nontraditional approaches like community college collaborations, apprenticeship programs, and lateral entry programs. Over a two-year period, I conducted a series of phone interviews, in-person interviews, and site visits with school officials at the ten participating HBCUs in an effort to understand and document the most promising strategies.  These promising strategies and several other evidence-based strategies that I extracted from the literature are cataloged in a 49-page manual published by UNCF.

Physician Perspectives on Inadequate Pregnancy Weight Gain

  • Study Participants: Obstetricians and Family Practitioners
  • Use: Inform strategies targeting improved birth weight in Colorado

Inadequate weight gain during pregnancy is a potentially modifiable risk factor.  In an effort to better understand how to ameliorate this risk factor among Colorado's pregnant women, public health officials within the Womens Health Section of the Colorado Department of Public Health and Environment decided to solicit information from physicians who provide prenatal care.  They wanted to understand current physician practices in managing inadequate weight gain during pregnancy and to identify types of assistance or support that physicians might find beneficial in addressing this issue with their pregnant clients. I conducted a mix of focus groups and personal interviews with 20 physicians to find out. See the report.

 Child Care Licensing Models: Pilot Project

  • Study Participants: Three counties in Colorado: El Paso, Denver, Larimer
  • Use:  Improve current state licensing system and recommend changes 

Recognizing a need for improvement in the way child care facilities were licensed, Colorado Senate Bill 99-226 provided an opportunity for communities to design and implement (on a pilot basis) up to four new licensing models. Three Colorado communities took the challenge. Denver/Triad researched the licensing models of several other states as well as the military before designing a model that combined successful aspects of each.  El Paso called on members of their local Early Childhood Council to discuss what was working and what was not working with current licensing rules and regulations.  And a committee of interested parties in Larimer County met with local child care providers and state licensing staff to design their model.  All three experimental models were granted federal funding through the Colorado Department of Education to implement and evaluate their models.  They also received waivers from existing state licensing regulations from the Colorado Department of Human Services. I conducted an evaluation that included detailed interviews with child care providers, a parent survey, monthly monitoring of activities, and a cost benefit analysis. See the report.

Colorado Child Care Corps: Developmental Evaluation

  • Study Participants: AmeriCorps Members and their sponsors
  • Use: Improve implementation and ensure that program participants are progressing in the right direction toward desired outcomes.
This evaluation examined the formative activities during the first year of the Colorado Child Care Corps (CCCC) project. CCCC was a two year project designed to engage the services of AmeriCorps Members to help identify and meet local child care needs throughout the state. The project represented a partnership among several state agencies, headed up by the Colorado Office of Resource and Referral Agencies (CORRA). CORRA was established in 1991 to coordinate Colorado's childcare resources statewide. CCCC was designed to extend the Colorado Resource and Referral Agency's efforts to build the capacity of communities to meet local demand for affordable, accessible, and quality child care. Seventeen AmeriCorps Members were assigned to positions in twelve regional agencies throughout Colorado. To answer the evaluation questions posed by the study sponsors, I used a mix of methods including interviews with AmeriCorps Members and Member dropouts,  surveys, and document reviews.  The final report describes strengths, weaknesses, best practices, lessons learned, and progress/ barriers toward accomplishing program objectives. See the report. See related report: Who's Watching Our Kids?.

The Delphi Technique

Envisioning Libraries of 2020

  • Study Participants: Library leaders, librarians, library specialists
  • Use: Develop a ten-year plan for addressing the future needs of Oregon's libraries
In late 2008, a Vision 2020 Task Force was convened by the Oregon Library Association (OLA) to identify opportunities and issues that Oregon libraries and librarians will face in the next ten years. The Vision 2020 Task Force was charged with answering four over-arching questions: (1) What issues will Oregon libraries/librarians face? (2) What opportunities will be available for Oregon libraries and librarians? (3) How will library users' needs change or stay the same? (4) How can Oregon libraries ensure they will still be relevant in 2020? In trying to be inclusive in carrying out their charge, Task Force members originally envisioned doing a series of focus groups with OLA members in various locales throughout the state. But, as I realized the short timeline, limited funding, and travel challenges with which they were faced, I proposed conducting a three-round Delphi study instead. The task force thought the Delphi would be a perfect fit for their membership. They especially liked the technique for its capacity to include a broad and diverse segment of their membership in a highly interactive format from the convenience of their own libraries. See the report.
 
 
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